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Privacy Policy

Welcome to Life Perspective's Privacy Policy

We respect your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
 

1. IMPORTANT INFORMATION AND WHO WE ARE
 

PURPOSE OF THIS PRIVACY POLICY
 

This privacy policy aims to give you information on how Life Perspective collects and processes your personal data through your use of this website, counselling, coaching and therapy services, including any data you may provide through this website when you contact us.
 

This website is not intended for children, and we do not knowingly collect data relating to children.
 

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

 

This privacy policy supplements other notices and privacy policies and is not intended to override them.
 

CONTROLLER
 

Life Perspective is the controller and responsible for your personal data (collectively referred to as ”Life Perspective”, “we”, “us” or “our” in this privacy policy).
 

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy.  If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
 

CONTACT DETAILS
 

If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:
 

DPO: Matthew Hopkins
Email address: help@lifeperspective.co.uk

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You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (http://www.ico.org.uk).  We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
 

CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES
 

We keep our privacy policy under regular review.  This version was last updated on 14th June 2024.
 

The personal data we hold about you must be accurate and current.  Please keep us informed if your personal data changes during your relationship with us.


THIRD-PARTY LINKS
 

This website may include links to third-party websites, plug-ins and applications.  Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  We do not control these third-party websites and are not responsible for their privacy statements.  When you leave our website, we encourage you to read the privacy policy of every website you visit.
 

2. THE DATA WE COLLECT ABOUT YOU
 

Personal data, or personal information, means any information about an individual from which that person can be identified.  It does not include data where the identity has been removed (anonymous data).
 

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
 

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, GP details.

  • Contact Data includes billing address, delivery address, email address and telephone numbers.

  • Financial Data includes bank account and payment card details.

  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

  • Profile Data includes purchases or orders made by you.

  • Usage Data includes information about how you use our website, products and services.
     

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose.  Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.  For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.  However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
 

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).  Nor do we collect any information about criminal convictions and offences.
 

IF YOU FAIL TO PROVIDE PERSONAL DATA
 

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services).  In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
 

3. HOW YOUR PERSONAL DATA IS COLLECTED
 

We use different methods to collect data from and about you including through:
 

  • Direct interactions.  You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.  This includes:

    • Personal data you provide when you

    • Apply for our products or services

    • Give us feedback or contact us.

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  • Automated technologies or interactions.  As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
     

4. HOW WE USE YOUR PERSONAL DATA
 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

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  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal obligation.

  • Where we have a duty to inform medical professionals if the service user is harming themselves or others or we see that there is a potential they will harm themselves or others.

  • Where we have a duty to inform the authorities if the service user is involved in, or has knowledge of, an act of terrorism.

 

Generally, we do not rely on consent as a legal basis for processing your personal data, although we will get your consent before sending third party direct marketing communications to you via email or text message.  You have the right to withdraw consent to marketing at any time by contacting us.
 

COOKIES
 

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
 

CHANGE OF PURPOSE
 

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
 

If we need to use your personal data for an unrelated purpose, we will notify you, and we will explain the legal basis which allows us to do so.
 

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
 

5.  DATA SECURITY
 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
 

6.  DATA RETENTION
 

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
 

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for one year after they cease being customers.


In some circumstances, you can ask us to delete your data: see Your legal rights below for further information.
 

In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
 

7.  YOUR LEGAL RIGHTS
 

Under certain circumstances, you have rights under data protection laws in relation to your personal data:
 

• Request access to your personal data.
• Request erasure of your personal data.
• Request transfer of your personal data.
• Request correction of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Right to withdraw consent.

 

If you wish to exercise any of the rights set out above, please contact us.
 

WHAT WE MAY NEED FROM YOU
 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).  This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.  We may also contact you to ask you for further information in relation to your request to speed up our response.
 

TIME LIMIT TO RESPOND
 

We try to respond to all legitimate requests within one month.  Occasionally it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
 

YOUR LEGAL RIGHTS
 

You have the right to:
 

Request access to your personal data (commonly known as a “data subject access request”).  This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
 

Request erasure of your personal data.  This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.  You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.  Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
 

Request the transfer of your personal data to you or to a third party.  We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.  Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.  Request correction of the personal data that we hold about you.  This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
 

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party), and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.  You also have the right to object where we are processing your personal data for direct marketing purposes.  In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
 

Request restriction of processing of your personal data.  This enables you to ask us to suspend the processing of your personal data in the following scenarios:
 

• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful, but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish,

exercise or defend legal claims.
• You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

 

Withdraw consent at any time where we are relying on consent to process your personal data.  However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.  If you withdraw your consent, we may not be able to provide certain products or services to you.  We will advise you if this is the case at the time you withdraw your consent.

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